Terms of Use & Refunds

These Terms and Conditions govern the use of helloposy.com.au and the purchase of any goods from it. helloposy.com.au is owned and operated by Megan Milford ABN: 49554242103

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Hello Posy reserves the right to amend or update this information at any time without providing notice.

Please refer to the following conditions, these terms and conditions are deemed as agreed upon when booking and confirming your wedding floral designs with Hello Posy

  1. We require a twenty percent deposit from your total wedding flower package price to confirm us as your floral designers for your chosen wedding date, your wedding is not confirmed with us until we have received your deposit. Should your deposit not be received we will reserve the right to make ourselves available to other party's wanting to confirm us for their chosen date. 
No reductions or changes can be made within 30 days of the order fulfillment date. All deposits are non-refundable; we accept electronic transfer & cash.  

  2. Orders will not be delivered until payment in full has been received and Hello Posy is satisfied with the integrity of the order and payment. 

  3. All effort will be made By Hello Posy to supply the products agreed upon at the time of booking. However, Hello Posy will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality of product supply. Hello Posy reserves the right to use its discretion to supply similar or substitute higher quality product under such circumstances and will try where possible to agree this alternative product with you prior to supply. 

  1. Hello Posy will not accept liability for any loss or damage arising from items lost, stolen, altered or damaged after delivery has taken place. 

  2. Hello Posy will issue you with a delivery time schedule the week of the wedding, we deliver your floral designs personally and timing of your delivery will be based on your wedding date and ceremony time, as well as other industry professional’s requirements, for example photographers and hair stylists. 

  3. Two weeks prior to your wedding day Hello Posy will forward you a final copy of your documentation which needs to be confirmed and checked in full, no responsibility will be taken for any information deemed as correct at this time that may then change without our knowledge.